Terms of Service

You must be at least 18 years old to create an account. A trip for someone younger should be booked by a parent or guardian on their behalf.

• One account per person. Keep your password to yourself.
• You are responsible for anything that happens under your account.
• Give accurate information when you sign up.
• You can log in with either your email address or your phone number, whichever you prefer.

This section covers regular trips booked and paid for through the app — see Section 5 for how a VVIP Trip request works instead.

Booking a trip reserves your seat for 15 minutes while you pay. If payment is not completed in that time, the hold expires and the seat becomes available to others again. You can hold at most 3 unpaid bookings at once.

Prices are shown in Tanzanian Shillings (TZS) unless stated otherwise.

If you pay us directly outside the app instead (cash, or a mobile money transfer straight to our Lipa Namba), we can record the booking on your account so it is counted the same as one made through the app — this skips the seat-hold and checkout steps above, since payment has already been arranged directly between us.

• An unpaid booking can be cancelled at any time before payment, at no cost.
• A paid, confirmed booking can be cancelled for a refund up until 7 days before departure. Approved refunds pay back 80% of what you paid — the remainder covers the seat having been held and unavailable to other travellers while it was yours.
• To prevent abuse, refunds are limited to 2 approved requests per 30 days per traveller. Beyond that, reach out via Contact Us for a case-by-case conversation.

A VVIP Trip request works differently from a regular booking: you tell us your destination, dates and budget, and we reply with a custom quote. Nothing is charged and no seat is held while this happens.

If you accept a quote, payment and the trip's final arrangements are agreed with us directly, outside the seat-hold and checkout described in Sections 3 and 4. The refund window and percentage above do not apply, because there is no in-app payment to refund. Cancellation or a refund for an accepted VVIP trip is a direct conversation — reach us through Contact Us.

We Travel Tz is not a marketplace, and there is no third party between you and us. We plan the trips, we post them here, and we run them ourselves. The itinerary, what is included, the transport and accommodation arranged, and the experience on the day are all our responsibility.

That is deliberate, and it is what we want you to hold us to. If something is wrong — before, during or after a trip — Contact Us reaches us directly, not a call centre.

Trip details on this site are prepared carefully, but some things genuinely are outside anyone's control: weather, road and border conditions, park and ferry schedules, and the decisions of airlines, hotels and government authorities. Where one of those forces a change, we will tell you as soon as we know and do our best to arrange an equivalent alternative.

Every confirmed booking gives you access to that trip's Trip Community — a group chat with your agent and fellow travellers. Be respectful. No harassment, spam, impersonation, or illegal content. An account that violates this can be suspended.

You may leave a review for a trip within 14 days of it ending. Reviews must reflect your own honest experience.

We may suspend an account that violates these terms, attempts fraud, or abuses other users — this blocks login without deleting your booking/payment history. You may permanently delete your own account (travellers) at any time from the menu; see our Privacy Policy for what that does to your data.

We are responsible for the trip we sold you: that it runs as described, that what is listed as included is provided, and that we deal with you honestly if something goes wrong. We are also responsible for this website working correctly — your booking being recorded, your payment being matched to it, and your personal information being handled as described in our Privacy Policy.

We are not responsible for things genuinely outside our control: weather, road, sea and border conditions, wildlife behaviour, third-party transport delays or cancellations, illness, the loss or theft of your own belongings, or a decision by an airline, hotel, park authority or government body. Nor for a missed departure caused by your own late arrival, or by travel documents that are not in order.

Travel insurance is your own arrangement. We strongly recommend it, and we do not provide it.

Nothing in these terms takes away a right the law of Tanzania gives you as a consumer. Where a limitation above conflicts with such a right, the law wins.

These terms are governed by the laws of the United Republic of Tanzania.

If these terms change in a meaningful way, we will update the “Last updated” date at the top of this page.

Questions about these terms? Reach us through the Contact Us page, or directly:

• We Travel Tanzania
• Dar es Salaam
• stevenjulius1906@gmail.com
• +255683308061